Choosing the Right Solution for your Business
Throughout the history of our operation, RADIANT has progressively and successfully deployed solutions for our customers from various industries directly or indirectly through RADIANT reseller networks. RADIANT customer portfolio includes government sectors, education, hospitality, utilities, transportation, service providers, financial institutions and manufacturers of small, medium and large organizations in Malaysia. In addition to the large customer bases which the group is directly and loyally serving in Malaysia, its team of professionals has also been rewarded with valuable experience overseas.
Utilities : The most recent project the team has successfully rolled out is a 60 seats implementation for Syarikat Bekalan Air Selangor Sdn. Bhd., SYABAS. It is a multimedia deployment with majority of the interactions rest on voice interactions since commissioning. The contact center is blending average 5 to 6 thousand calls a day based on 24 hours operation. In addition to standard Genesys solutions, our team value adds the deployment by implementing our in-house agent and supervisor desktop, wall board and voice recording interface and rating application.
Government : Suruhanjaya Syarikat Malaysia, SSM nationwide operation in Malaysia is supported by the full suite of Alcatel-Lucent communication infrastructure centralized at its data centre in KL Sentral, Malaysia. The environment consists of Alcatel-Lucent OmniSwitch at its access, distribution and core layer, across buildings and across states. Despites facilitating data transport, this IP infrastructure layer is at the same time providing transport for voice communication within HQ and across branch offices throughout the country. Thus, allowing single infrastructure to blend voice and data.
Amid the hesitation of majority of the organizations with regards to the real value of unified communication, SSM moved ahead as one of the early adopters of the new technology. As a result, the company operation has now been enjoying and benefiting from the Multi-device and Bring Your Own Device, BYOD concepts in communication and collaboration. The technology eliminates the dependency on proprietary element. It enables the company operation accessing services from devices ranging from desktop phones to smart phones. And now tablet is no longer a stranger device in this environment. The technology has also lifted the collaboration barrier between on and off site personnel by extending its boundary through coupling with the internet technology.
Hospitality : Having to gain recognition over the years worldwide, Alcatel-Lucent Hospitality Solution continues to excel in the hotelier industry of Malaysia. Exactly the same way in a relay race, RADIANT receive the baton and put the similar solution into perspective for two of our customers, Grand Hyatt and Traders. Both are 5-star Luxury Hotel in Kuala Lumpur. By the common nature of these two hotels, Alcatel-Lucent platform serves the daily communication and collaboration among the hotel staffs and guests. The notification solution has also contributed significantly the hotel service level based on the fact that guest requests can reach instantaneously the right hotel personnel and with minimum delay. While the guest may not even realize, the effective communication during their entire stay are the hard work and intelligence of a team of dedicated and passionate engineers. They form the backbone in rolling out and maintaining the solution behind the front line, which absorbs all the complexity of the technologies and inconveniences.
Financial Institutions & Education : By the same operational expectation, the group has also advised and successfully enabled VoIP Network Infrastructure for both RHB Bank and UiTM nationwide. The critical success factors for these projects was the ability to keep the existing investment intact, lifting the technological constraint on the existing infrastructure, and yet provide the cost associated values into the operations. The projects essentially use the state-of-the-art Alcatel-Lucent IP Telephony capability allowing a mixture of multi-brand infrastructure components coexists to blend the voice communications in multi-site, multi-campus, across cities and regions. A pure creativity and proven innovative ideas of the group of expertise in the organization.
Multi-National Corporations : Alcatel-Lucent Network Systems Malaysia has recently engaged us to take over the total maintenance of its Alcatel-Lucent OmniPCX voice network recently upgraded. The set up comprises of a complete suite of applications such as Alcatel-Lucent OmniMessage, OmniTouch Call Center and OmniVista Network Management designed to enable a very sophisticated nature of work environment highly dependent on its communication network.
Our engineers gained their competitive position by consistent deliverable and personalized touch. Being at the unique position as manufacturer itself, business partner and customer, Alcatel-Lucent Network System Malaysia emphasizes the value of an accredited business partners to serve.
Solutions built on the Genesys customer experience platform help companies engage effortlessly with their customers, across all touchpoints, channels and interactions. They deliver differentiated customer journeys while maximizing revenue and loyalty. Genesys innovations give call center agents insight into the customer journey so that they can pick up where the customer left off. With Genesys, contact centers can personalize interactions and provide proactive information to head-off inbound calls and streamline the customer experience. “Click For more info….”